We started Seareal because we saw a gap between what NDIS participants were promised and what they were getting. Reliable support, consistent workers, and honest communication shouldn't be rare — it should be the floor.
It was providers who actually show up. We built Seareal to fix that — particularly in regional Queensland, where reliable support is hardest to find.
We recruit on values first, qualifications second. Train them properly, pay them fairly, give them backup when things get hard.
You hear from us before changes affect your day, not after. Calls returned within one business day, every time.
Two or three regular workers per participant — not a different person every shift. Consistency is the whole game.
Not slogans on a wall. Things we measure ourselves against, every shift.
We tell you what we can and can't do before you sign anything. If we're not the right fit, we'll say so and help you find someone who is.
Workers turn up when scheduled. If something changes, you know before it affects your day. We track attendance and check in regularly.
Participants lead their own support. We follow your instructions, adapt to your routines, and never impose preferences about how you live.
Four operational pillars, each with local staff and clear accountability.
Scheduling, worker allocation, incident reporting, and plan compliance — all five regions, all the time. Local staff in each area who know the local services landscape.
Personal care, household help, transport, community participation, life skills. Workers matched by location, skill set, language, gender preference and availability.
Standard and Specialist Support Coordination. Helping participants navigate options, resolve issues with the NDIS, and use plan funding effectively.
Invoicing, payment processing, budget tracking and monthly statements. Invoices processed within five business days. Online access to spending records.
Registered with the NDIS Quality and Safeguards Commission. Audited against NDIS Practice Standards. All workers screened before they start.
Provider No. 4050161870. Audited against NDIS Practice Standards on the Commission's schedule.
Every worker holds current NDIS Worker Screening clearance. No exceptions, no shortcuts.
Operating under NDIS Code of Conduct. All workers trained in our induction program before first shift.
Serious incidents reported to the Commission within required timeframes. Complaints register available on request.
If you refer participants to us, here's what we commit to.
No exceptions. If you need an answer fast, call directly — we don't hide behind email queues.
Written agreements provided before any service begins, in the format your system requires.
Invoiced in your preferred format and through your preferred channel. No reconciliation surprises at month end.
If a participant's support changes, we tell you before it happens — not in next month's invoice.
Seareal is Queensland-based. We operate exclusively in Queensland — Cairns, Townsville, Mackay, Rockhampton, and the Sunshine Coast. Not a national franchise, not a corporate provider. Our management and operations are based here.
Registered as an NDIS provider since the rollout reached Queensland. We've grown progressively across regional Queensland, prioritising areas where reliable NDIS support is hardest to find.
Yes. We support participants of all ages — including children and young people under Early Childhood Early Intervention pathways and participants under 18 with approved NDIS plans. Workers supporting children hold current Working with Children Check clearances in addition to NDIS Worker Screening.
Yes. We consider preferences around gender, language, age, and personality when matching. If a match doesn't work for any reason, request a change — we arrange it without requiring an explanation from you.
Local staff in each region we serve. Most initial meetings happen at the participant's home or a location of their choice. If you prefer to meet in an office, contact us and we'll arrange somewhere suitable in your area.
No pressure, no sales pitch. Just an honest discussion about what you need and whether we're the right fit.