An NDIS plan is a document. Support coordination turns it into actual support. We help you understand what you've been funded, connect with the right providers, and get help when something goes wrong. Standard or Specialist — whatever your plan funds, we can deliver.
Six things a good support coordinator does. Some you'll need a lot, some occasionally — we adapt to what your situation calls for.
Walking through your plan with you, explaining what each line of funding means, and helping you start using it.
Identifying the right providers for your goals and locations, then making the introductions.
When things go wrong — provider issues, hospital admissions, family crises — we step in.
Building your confidence and skills to manage your supports more independently over time.
Helping you prepare for plan reviews — gathering evidence, articulating goals, advocating for what you need.
For complex situations — psychosocial disability, dual diagnosis, custody-to-community, rural and remote.
Support coordination is funded for participants whose plan and goals are complex enough that they benefit from professional help to navigate.
First-time participants who want help making sense of their plan and getting started.
Multiple disabilities, mental health conditions, family complexity — situations that benefit from specialist coordination.
Participants moving between services, leaving hospital, or facing major life changes.
When existing supports aren't working and you need help finding alternatives.
Four things that aren't industry standard but should be.
Two or three regulars per participant — not a different person every visit.
Real people on the line, not call queues or IVR menus.
Workers based in the regions we serve — not interstate.
If we're not right for you, we'll say so up front.
Standard is general coordination — connecting you with providers and helping you use your plan. Specialist is for participants with complex needs (psychosocial, multiple complex disabilities, custody-to-community, etc.) and includes more intensive case management.
Varies. Some participants meet weekly during high-need periods, others have a monthly check-in. We adapt to your situation.
Yes — preparing for plan reviews is one of the most valuable things a coordinator does. We help articulate goals, gather evidence, and advocate for the supports you need.
Yes. We can do both, but there are conflict-of-interest rules. If your coordinator is also delivering personal care, we'll explain how that's managed.
If you have funding for it in your plan, yes. Use our referral form or call us. If you don't have coordination funding but think you need it, we can help you raise it at your next review.
No pressure, no sales pitch. Just an honest discussion about what you need and whether we're the right fit.