1. About these Terms

These Terms and Conditions govern the delivery of NDIS support services by Seareal Pty Ltd (ABN 72 681 612 233, NDIS Provider Number 4050161870) — referred to throughout as "Seareal", "we", or "us" — to NDIS participants and their nominees — referred to as "you" or "the participant".

By agreeing to receive services from Seareal, you accept these Terms and Conditions. If you have a Support Coordinator, Plan Manager, or authorised nominee acting on your behalf, this agreement applies to them as your representative.

These Terms are provided in plain English. If any part is unclear, call us on 0478 061 055 and we'll explain it.

2. Our services

Seareal provides NDIS-registered disability support services in Queensland under the following registration groups: Daily Personal Activities (0107), Household Tasks (0120), Assist-Travel/Transport (0108), Participate Community (0125), Innovative Community Participation (0116), Support Coordination — Specialised (0007), and Daily Activities — Life Skills (0106).

All services are delivered in accordance with the NDIS Act 2013, the NDIS (Providers Registration and Practice Standards) Rules 2018, the NDIS Code of Conduct, and the NDIS Quality and Safeguards Commission requirements.

Services are provided only to participants with current, valid NDIS plans that include funding for the relevant support categories.

3. Service agreements

Before services begin, Seareal will provide you with a Service Agreement. This Agreement sets out the specific supports you will receive, the schedule, the costs, and both parties' responsibilities.

You have the right to take time to read the Service Agreement before signing. You can ask for the Agreement in a different format (larger print, translated document, audio) if needed.

The Service Agreement does not override these Terms and Conditions — both apply.

4. Pricing and payments

Seareal charges for services at rates set by the current NDIS Support Catalogue (NDIS Pricing Arrangements and Price Limits). We do not charge above these limits.

For agency-managed participants, Seareal claims payment directly from the NDIA. For plan-managed participants, we invoice your plan manager. For self-managed participants, we invoice you directly. Our payment terms are 14 days from invoice date.

Any additional costs (e.g. activity entry fees, transport costs separate from support worker time) are discussed and agreed before they are incurred and are not charged without your consent.

Seareal does not charge cancellation fees in excess of NDIS guidelines. For short-notice cancellations (less than 2 business days), NDIS guidelines allow a claim of up to 100% of the support rate.

5. Your rights

As an NDIS participant receiving services from Seareal, you have the right to:

  • Choose your own supports and providers
  • Be treated with dignity and respect at all times
  • Have your privacy and confidentiality protected
  • Make decisions about your own life and supports
  • Be supported to communicate in a way that works for you
  • Have access to information about your supports and spending
  • Make a complaint without fear of negative consequences
  • Change or end your service agreement with Seareal with reasonable notice

These rights are consistent with the NDIS Code of Conduct and the UN Convention on the Rights of Persons with Disabilities.

6. Your responsibilities

To help us deliver services safely and effectively, we ask you to:

  • Provide accurate information about your support needs, health, and disability
  • Tell us about any changes in your circumstances, health, or support needs
  • Be present or ensure someone is available when support is scheduled at your home
  • Provide a safe working environment for Seareal staff — free from known hazards, with reasonable access to facilities
  • Tell us if you are not satisfied with the service as soon as possible so we can address it
  • Give reasonable notice (at least 2 business days where possible) if you need to cancel a scheduled support

7. Privacy and confidentiality

Seareal collects personal and sensitive information to deliver services and fulfil NDIS obligations. We handle your information in accordance with the Privacy Act 1988, the Australian Privacy Principles, and the NDIS Privacy and Confidentiality Policy.

We do not share your information with third parties without your consent, except where required by law or where necessary to coordinate your care with your other service providers (with your knowledge).

See our Privacy Policy for full details.

8. Complaints

If you are not satisfied with any aspect of Seareal's services, we want to know. Our complaints process is designed to be accessible, fair, and free from retaliation.

To make a complaint, contact us at info@seareal.com.au, call 0478 061 055, or see our Complaints Policy on our website. You also have the right to contact the NDIS Quality and Safeguards Commission directly at 1800 035 544 or www.ndiscommission.gov.au.

Making a complaint will not affect your access to services.

9. Ending the service agreement

Either party may end the service agreement with 14 days' written notice, unless there are safety concerns that require immediate cessation.

Seareal may end a service agreement where: a participant's behaviour places workers at unacceptable risk; the participant has provided materially false information; the service is no longer feasible within the participant's funded plan; or we can no longer safely provide the required support.

If we end an agreement, we will support the transition to another provider where possible.

10. Governing law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved in accordance with Queensland law.

These Terms were last updated in April 2026. Seareal may update these Terms from time to time. Current Terms are always available at seareal.com.au/terms-and-conditions.