Our commitment

Seareal is committed to providing services that are accessible to all NDIS participants without discrimination. We will not discriminate against any person on the basis of disability, age, gender, gender identity or expression, sexual orientation, race, ethnicity, cultural background, religion, marital or relationship status, pregnancy or breastfeeding, family responsibilities, political opinion, or any other attribute protected under Australian law.

This commitment applies to all participants, families, nominees, carers, referral partners, and staff. It is not conditional on circumstance.

Seareal's non-discrimination obligations are grounded in:

  • The Disability Discrimination Act 1992 (Cth)
  • The Age Discrimination Act 2004 (Cth)
  • The Racial Discrimination Act 1975 (Cth)
  • The Sex Discrimination Act 1984 (Cth)
  • The Anti-Discrimination Act 1991 (Qld)
  • The NDIS Code of Conduct
  • The UN Convention on the Rights of Persons with Disabilities

These are not aspirational standards — they are legal obligations. Seareal takes them seriously.

What non-discrimination means in practice

In practice, Seareal's non-discrimination commitment means:

We will not refuse to provide services on discriminatory grounds. Eligibility for our services is based on NDIS funding and service capacity — not on personal characteristics.

We will make reasonable adjustments to accommodate your needs. If you need services delivered in a particular way because of your disability, cultural background, or communication needs, we will make reasonable adjustments to accommodate that.

We will address discriminatory behaviour by workers. Any Seareal worker who behaves in a discriminatory way toward a participant, their family, or a colleague will face disciplinary action.

We will train our staff. All Seareal workers receive training in equal opportunity, cultural safety, and the rights of people with disability.

Cultural safety

Cultural safety is a specific expression of non-discrimination for Seareal's Aboriginal and Torres Strait Islander participants, and for participants from culturally and linguistically diverse backgrounds.

For Aboriginal and Torres Strait Islander participants — particularly in Far North Queensland, Townsville, and other areas with significant First Nations communities — Seareal is committed to culturally safe service delivery. This means workers who understand community protocols, who build relationships through respect, and who do not impose Western frameworks of disability and support on communities with different understandings of wellbeing and care.

For participants from non-English-speaking backgrounds, Seareal will use interpreters where needed, provide materials in appropriate formats where available, and work with family members or cultural liaisons to support effective communication.

LGBTQIA+ inclusion

Seareal provides services to LGBTQIA+ participants without discrimination. We will use your preferred name and pronouns. We will respect your relationship and family structure. We will not impose heteronormative or cisnormative assumptions in the design or delivery of your support.

Support workers who are uncomfortable working with LGBTQIA+ participants in a respectful and affirming way will not be assigned to those participants.

How to make a complaint about discrimination

If you believe you have been discriminated against by Seareal — in the delivery of services, in an intake or assessment process, or by a Seareal worker — you have the right to make a complaint.

Use our complaints process (see our Complaints Policy) or contact us directly at info@seareal.com.au.

You also have the right to make a complaint to external bodies:

Australian Human Rights Commission: humanrights.gov.au | 1300 656 419

Queensland Human Rights Commission: qhrc.qld.gov.au | 1300 130 670

NDIS Quality and Safeguards Commission: ndiscommission.gov.au | 1800 035 544

PART 4: WEBSITE FORMS